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Are taxes and duties charged on international orders?

Except in extremely special and unknowable circumstances, all products are tax-included and no additional fees are require.

If you are unsatisfied with your order, Please feel free to contact us at [email protected] and we will do our best to help you out!

Is International logistics tensions affecting casezin order processing and shipping?

If we receive the latest news from the transportation company that the overall increase in transportation demand from all transportation companies, coupled with transportation restrictions on the ground and air transportation, sometimes leads to service interruptions. Please wait patiently for the delivery service and allow more time for delivery when needed.

I entered the wrong address. Can I change it?

Yes! Please send us an email at [email protected] and we will make the necessary changes to your address as long as your package is not shipped yet. If you enter the wrong address and we ship your order, we are not responsible for the lost or damaged packages.

Can I return items if I receive damaged items?

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.